Orders FAQ
Do you offer discounts for schools and non-profit organizations?
What forms of payment do you accept?
We accept all major credit and debit cards, eChecks, Money Orders, and wire transfers. Please note that since we are an online-store, we can only ship once we receive payment in full.
In the event of an extremely large order, please contact our office and we will discuss terms with you.
What is your 100% money-back guarantee?
We are so sure that your hardware will not fail that if you install the product and use it as per its intended usage, and it still fails, we will either replace it for free or refund 100% of your purchase price. This will give you the peace of mind in making the right choice in purchasing our products.
What’s your return policy?
We have a no-hassle 30-day return policy. We fully understand that not every product will match every application. If the items you purchased were not the right match for your project, you can ship them back to us for a full refund, no questions asked.
Need more details? Read about our return policy.
Are there discounts for purchasing in bulk?
Yes! Homebuilders Hardware gives you access to bulk discount pricing that’s normally reserved for mass orders by commercial architects and builders.
Shipping FAQ
What is “Same-Day Shipping” exactly?
If a product is eligible for Same-Day Shipping, it ships out of our New York warehouse the same day you ordered it! No long waits from overseas drop-shipping or backlogs.
If you ordered after business hours, it ships the next business day.
Products without Same-Day Shipping usually still ship within just a few business days of your order. This is faster than most hardware outlets online today that take 1-2 weeks to ship!
Is there an option for expedited shipping?
Certainly! We understand that time is of the essence with hardware projects.
Where will my order ship from?
All orders through HomebuildersHardware.com gets shipped the same day from our warehouses in New York and Canada.
Do you offer free shipping?
All orders over $250 get free shipping.
This includes single items above $250, or a combination of items in one purchase.
Great service
The hardware sold by homebuilder’s hardware is of the highest quality at good prices and the service is excellent!
Nathan D.