Terms & Conditions

Effective Date: November 1, 2025

Welcome to Homebuilders Hardware (the “Website” or “Site”), operated by Bez-Hash Trading Corp., a business located in New York State (“we,” “us,” or “our”). These Terms and Conditions (“T&C” or “Terms”) govern your access to and use of the Website, including any content, functionality, and services offered on or through the Website, as well as any purchases of products (“Products”) made through the Site.

By accessing or using the Website, creating an account, placing an order, or otherwise interacting with us, you agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Website or purchase any Products.

We may revise and update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them. Your continued use of the Website following the posting of revised Terms means that you accept and agree to the changes. You are expected to check this page periodically so you are aware of any changes, as they are binding on you.

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions will remain in effect. These Terms constitute the entire agreement between us regarding the Website and supersede any prior agreements.

1. Eligibility and Accounts

To use the Website and purchase Products, you must be at least 18 years old or have the consent of a parent or guardian. By using the Website, you represent and warrant that you meet this eligibility requirement.

You may need to create an account to place orders or access certain features. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

We reserve the right to refuse registration of, or cancel, any account in our sole discretion.

2. Orders and Purchases

All descriptions of Products on the Website are for informational purposes only and are subject to change without notice. We do not warrant that Product descriptions or other content is accurate, complete, reliable, current, or error-free.

Placing an order constitutes an offer to purchase, which we may accept or reject in our sole discretion. We reserve the right to refuse or cancel any order for any reason, including but not limited to: limitations on quantities available for purchase; inaccuracies or errors in Product or pricing information; problems identified by our credit and fraud avoidance department; or any other issue we deem appropriate. If we cancel an order after charging your payment method, we will issue a full refund.

No contract for the sale of Products is formed until we send you a confirmation email indicating that your order has been accepted and the Products have been shipped.

3. Pricing, Payment, and Taxes

Prices for Products are listed on the Website and are subject to change without notice. We reserve the right to correct any pricing errors at any time.

Payment must be made at the time of purchase using the accepted methods displayed on the Website (e.g., credit cards, debit cards, or other payment processors). By providing payment information, you represent that you are authorized to use the payment method and authorize us (or our third-party payment processor) to charge the full amount, including any applicable taxes and shipping fees.

You are responsible for all applicable taxes, duties, and customs fees associated with your purchase. All sales are final unless otherwise stated in our Return Policy.

4. Shipping, Delivery, and Risk of Loss

We ship Products to addresses within all 50 U.S. states and Canada. We may, at our sole discretion, accept international shipping requests but reserve the right to decline any such orders without liability. Shipping methods, estimated delivery times, and costs will be provided during checkout.

Delivery dates are estimates only and not guaranteed. We are not liable for any delays in shipment or delivery caused by events beyond our control, including but not limited to weather, strikes, natural disasters, or carrier issues (force majeure).

Title and risk of loss for Products pass to you upon our delivery of the Products to the carrier (FOB shipping point). We are not responsible for any loss, damage, or delay once the Products are in the possession of the carrier.

5. Returns, Refunds, and Exchanges

We stand behind our products with a 100% Satisfaction Guarantee and a 30-day Return Policy. Returns, refunds, and exchanges are governed by our official Return Policy, available at https://www.homebuildershardware.com/return-policy/, which is incorporated by reference herein and controls in the event of any conflict.

In general, and subject to the full details in our Return Policy:

• Returns must be initiated within 30 days of delivery.
• Items must be in new and unused condition, accompanied by the original packaging and materials.
• To initiate a return, you must first contact us to obtain a Return Material Authorization (RMA) number. Write the RMA number clearly on the return box. Returns without prior authorization and a clearly marked RMA number will not be accepted or refunded.
• Original shipping costs are non-refundable.
• You are responsible for return shipping costs, unless we determine that the return is due to our error (e.g., we sent the wrong product), in which case we will cover return shipping and provide replacement shipping at no cost.
• All returns are subject to inspection upon receipt. We will issue a full refund of the purchase price (excluding original shipping) to your original payment method after approval.
• Claims for missing items or damage in transit must be reported within three (3) business days of receipt and are handled separately from the general return process under the Satisfaction Guarantee.

We reserve the right to refuse any return that does not comply with our Return Policy requirements.

6. Product Warranties and Disclaimers

Products may come with manufacturer warranties, which are provided directly by the manufacturer. We pass through any such warranties to you but make no additional warranties of our own.

THE WEBSITE AND ALL PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PRODUCTS WILL MEET YOUR REQUIREMENTS OR THAT THEIR USE WILL BE UNINTERRUPTED OR ERROR-FREE.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you.

For Products that may contain chemicals or materials subject to regulations (e.g., California Proposition 65), please review any warnings provided with the Product.

7. Limitation of Liability

IN NO EVENT SHALL WE, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR USE OF THE WEBSITE OR PRODUCTS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE WEBSITE OR PRODUCTS SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SPECIFIC PRODUCT GIVING RISE TO THE CLAIM, OR $100, WHICHEVER IS LESS.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.

8. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, agents, and suppliers from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Website or Products; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) any misuse of Products by you or anyone to whom you provide the Products.

9. Intellectual Property

The Website and its entire contents, features, and functionality (including but not limited to all information, software, text, displays, images, video, and audio) are owned by us, our licensors, or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

Certain trademarks, copyrights, and designs associated with Products belong to us, while others belong to the brands whose Products we sell. You may not use, reproduce, distribute, or create derivative works from any such intellectual property without express permission from the owner.

You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on our Website, except as generally and ordinarily permitted through the Website according to these Terms.

10. Termination and Refusal of Service

We reserve the right, at our sole discretion and without prior notice, to terminate or suspend your access to all or part of the Website, your account, or any orders, for any reason or no reason, including but not limited to violation of these Terms, suspected fraud, or any other conduct we deem harmful to our business or other users. This right does not affect our ability to pursue other remedies available under law.

Upon termination, your right to use the Website will immediately cease.

11. Dispute Resolution

Any dispute arising out of or relating to these Terms, the Website, or Products shall first be attempted to be resolved informally by contacting us at [email protected].

If not resolved informally, you agree that any disputes will be resolved exclusively through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court. Arbitration will take place in New York County, New York, and judgment on the award may be entered in any court having jurisdiction.

You waive any right to participate in a class action or representative proceeding. This arbitration agreement survives termination of these Terms.

12. Governing Law

These Terms and any disputes arising hereunder shall be governed by the laws of the State of New York, without regard to its conflict of law principles. Subject to the arbitration provision above, any legal action shall be brought exclusively in the federal or state courts located in New York County, New York, and you consent to the jurisdiction of such courts.

13. Privacy

Your use of the Website is also governed by our Privacy Policy, available at https://www.homebuildershardware.com/privacy-policy/. By using the Website, you consent to the collection and use of information as described therein.

14. Miscellaneous

These Terms do not create any agency, partnership, joint venture, or employment relationship between you and us.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

If you have any questions about these Terms, please contact us at [email protected].