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Return Policy

Return Policy

At Homebuilders Hardware we pride ourselves in supplying you with the highest quality, most up-to-date door hardware. We stand behind our products and will work with you to ensure you are satisfied with your order. If the need to return a product arises our staff will be glad to assist you. Please contact us at sales@homebuildershardware.com or call us at 888-737-6515 for assistance.

 

  • Claims for Shortage or Damage in Transit: All claims must be made within ten (10) days of receipt of goods. Consignee assumes the risk of loss or damage in transit.
  • We offer 45 day returns policy on all our products. Should you be dissatisfied for any reason, please give us a call or send an email and we’ll send you an RMA# which you will write on the box.
  • Customer assumes responsibility for all return shipping charges
  • Should the wrong item be sent to you, then we will assume responsibility for return shipping.
  • Items returned must be accompanied by the original packaging and materials. Items must be in NEW and UNUSED condition.
  • All returns will be inspected prior to credit being issued. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable.
  • All returned Items are subject to a 5% Restocking Fee. If you place a new order you will not be charged  a processing fee.
  • NO RETURNS WILL BE ACCEPTED AND/OR REFUNDED WITHOUT PRIOR AUTHORIZATION AND A CLEARLY MARKED RMA # INCLUDED
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